Terms and Conditions

These Terms and Conditions (the "Terms") form a legally binding agreement between Voice-Swap Limited, a company incorporated in England and Wales ("Voice-Swap", "we", "us", "our"), and the person or entity accessing or using the Services ("you", "your").

By accessing, browsing, registering for, purchasing, or using any part of the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services.

These Terms apply to your use of:

1. our websites and web pages;
2. our applications, plugins, and software tools;
3. our APIs, SDKs, and developer tools;
4. our hosted voice AI, voice transformation, text-to-speech, speech-to-speech, model hosting, licensing, marketplace, and related services; and
5. any related content, functionality, and services we make available,

(together, the "Services").

Where we provide additional terms ("Supplemental Terms"), those form part of this agreement and prevail in case of conflict.

1. Definitions

1.1. "Account" means a registered account used to access the Services.

1.2. "Affiliate" means any entity controlling, controlled by, or under common control.

1.3. "Applicable Law" means all applicable laws, regulations, and binding requirements.

1.4. "Business User" means a user acting in the course of business.

1.5. "Consumer" means an individual acting outside their business.

1.6. "Content" means any data, text, prompts, scripts, recordings, voice samples, audio, likeness data, metadata, or materials uploaded, submitted, generated, or processed through the Services.

1.7. "Input" means Content you provide.

1.8. "Output" means any audio, text, metadata, or other content generated or returned by the Services in response to Input, including any synthetic, AI-generated, or machine-generated content, including voice synthesis, voice transformation, cloned voice audio, and related outputs.

1.9. "User Voice Model" means any voice model, profile, or voice-related asset created, trained, configured, or deployed using the Services.

1.10. "Voice Rights" means all rights, licences, consents, and permissions relating to voice, likeness, persona, IP, and privacy.

1.11. "Prepaid Credits" means credits and/or characters purchased separately on a one-off basis (including Top-Up Credits), outside of a Recurring Subscription.

1.12. "Recurring Subscription" means an automatically renewing paid plan.

1.13. "Prohibited Use Policy" means our acceptable use rules (as updated).

1.14. "Subscription Credits" means usage credits and/or characters allocated periodically as part of a Recurring Subscription.

2. Eligibility and Authority

2.1. You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to use the Services.

2.2. If you access or use the Services on behalf of a company, organisation, client, or other legal entity, you represent and warrant that you are authorised to bind that entity to these Terms. In that case, "you" includes that entity.

2.3. You must not use the Services if doing so would violate Applicable Law, including sanctions, export control, or trade restriction laws.

3. Business Customers

3.1. If you are a Business User, your use may also be governed by a separate agreement ("Business Agreement").

3.2. If there is a conflict, the Business Agreement prevails.

4. Changes to These Terms

4.1. We may amend these Terms from time to time.

4.2. Where required by Applicable Law, we will provide notice and any required rights to cancel.

4.3. To the extent permitted by law, your continued use of the Services after updated Terms take effect constitutes acceptance of those updated Terms.

5. Account Registration & Security

5.1. You may need to create an Account to access some or all of the Services. You must provide accurate, current, and complete information and keep it updated.

5.2. You are responsible for:

1. 5.2.1. maintaining the confidentiality of your credentials;
2. 5.2.2. all activity carried out under your Account;
3. 5.2.3. ensuring that only authorised users access your Account; and
4. 5.2.4. promptly notifying us of any suspected or actual unauthorised access or security incident.

5.3. Unless expressly permitted in writing or through account administration functionality, individual login credentials may not be shared.

5.4. If your Account is provisioned, funded, managed, or accessed through an employer, client, label, agency, or other organisation, that organisation may have rights to administer or control your Account and related Content as permitted by Applicable Law and any separate agreement.

6. Nature of the Services

6.1. The Services may include AI-enabled text-to-speech (TTS), voice synthesis, singing voice-to-voice transformation, speech-to-speech conversion, dubbing, voice design, model training, model hosting, licensing, marketplace functionality, watermarking, content moderation, data copyright and rights verification checks, analytics, and related tools.

6.2. We may add, remove, modify, replace, or discontinue features, functionality, integrations, or portions of the Services at any time. We do not guarantee that any specific feature will remain available indefinitely.

6.3. Any free trial, evaluation, early access, or beta services are provided on an "as available" basis and may be modified, suspended, or terminated at any time without liability, subject to mandatory law.

7. Content, Input, Output, and User Voice Models

7.1. You may provide Input to the Services. Subject to these Terms, the Services may generate Output based on that Input.

7.2. Because of the nature of artificial intelligence and machine learning systems, including voice synthesis and voice transformation technologies:

1. 7.2.1. Output may not be unique, and the same or similar Output may be generated for other users based on similar or different Input;
2. 7.2.2. Output may contain errors, omissions, artefacts, distortions, or inaccuracies, including in pronunciation, timing, pitch, tone, or expressive qualities;
3. 7.2.3. Output may, in certain cases, resemble or be perceived as similar to the voice, style, or characteristics of other individuals or existing recordings, whether or not such similarity is intended;
4. 7.2.4. Output may not be suitable for any particular purpose without human review, validation, and, where applicable, legal clearance;
5. 7.2.5. Voice-Swap does not guarantee that Output will be free from third-party rights claims, nor that it is suitable for commercial use without appropriate rights, licences, or permissions; and
6. 7.2.6. You should not rely on Output as a substitute for professional, legal, or commercial clearance.

7.3. Certain Services allow you to create, upload, configure, host, train, fine-tune, deploy, or use a User Voice Model.

7.4. Where functionality allows, you may request deletion of certain User Voice Models or Input recordings. Processing of deletion requests may be subject to reasonable retention periods, backup cycles, legal obligations, fraud prevention needs, audit requirements, and technical constraints.

7.5. Voice-Swap does not undertake to verify the accuracy, legality, or rights status of Output and is not responsible for how Output is used, represented, or distributed. Any verification, moderation, or content identification measures we may apply are discretionary and do not constitute rights clearance or validation. You assume all responsibility for the use, publication, distribution, and exploitation of Output, including ensuring that such use complies with Applicable Law and does not infringe third-party rights.

8. Your Rights in Content

8.1. As between you and Voice-Swap, and subject to any rights you grant under these Terms, you retain whatever rights you hold in your Input.

8.2. As between you and Voice-Swap, and subject to these Terms, you retain whatever rights you hold in Output generated for you through the Services.

8.3. The Services, including all software, interfaces, workflows, datasets, trust and safety systems, platform improvements, documentation, and underlying foundation models and infrastructure, are and remain owned by Voice-Swap or its licensors.

8.4. Except for the limited rights expressly granted in these Terms, no rights are transferred to you.

9. Licence You Grant to Voice-Swap

9.1. You grant Voice-Swap and its Affiliates a worldwide, non-exclusive, royalty-free, fully paid, sublicensable licence to host, copy, store, reproduce, transmit, display, adapt, modify, process, analyse, and otherwise use your Content and User Voice Models solely to the extent necessary to provide, operate, maintain, support, secure, and improve the functionality of the Services, including generating and delivering Output, enforcing these Terms, and complying with Applicable Law.

9.2. Voice-Swap will not use your Content or User Voice Models to train, fine-tune, or otherwise improve any machine learning models, voice models, datasets, or related systems except where you have provided prior, explicit, and informed consent to such use.

9.3. Where you provide consent for training or model improvement, you grant Voice-Swap a licence to use your Content and User Voice Models for the purposes of developing, training, fine-tuning, testing, benchmarking, and improving machine learning models, safety systems, and related technologies, in accordance with the scope of that consent.

9.4. You may withdraw your consent for future training use at any time through available account settings or other mechanisms we provide. Withdrawal of consent will apply on a prospective basis only and will not require Voice-Swap to delete, retrain, modify, or otherwise alter any models, weights, datasets, or systems derived from use of your Content prior to the withdrawal taking effect.

9.5. Voice-Swap may process Content in aggregated and anonymised form, such that it does not identify you or any individual, for analytics, benchmarking, research, and product improvement, provided that such processing does not involve training models on identifiable Content without consent.

9.6. Notwithstanding the foregoing, Voice-Swap does not acquire ownership of your Input solely by virtue of these Terms and will not commercialise your voice as a standalone licensable voice asset without your permission where such permission is required.

9.7. Where you delete Content or terminate your Account, operational copies may persist for limited periods in backups, logs, fraud prevention systems, safety systems, audit trails, or where retention is required by law or reasonably necessary to protect our legitimate interests.

10. Voice Rights, Consent, and Your Warranties

10.1. You may not upload, create, submit, train, deploy, license, or use any Content, User Voice Model, or Output unless you have all necessary Voice Rights and other rights required to do so.

10.2. Where any Input, User Voice Model, or use of the Services relates to an identifiable individual's voice or persona, you represent and warrant that you have obtained all required permissions, consents, notices, and lawful bases, including explicit, informed consent where required.

10.3. We may require you at any time to provide evidence of your rights, authority, consents, chain of title, or compliance measures. Failure to provide satisfactory evidence may result in suspension, removal, or termination.

10.4. You represent, warrant, and undertake that:

1. 10.4.1. you own or control all rights necessary for your use of the Services and for the licences granted to us;
2. 10.4.2. your Content, User Voice Models, and use of the Services will not infringe, misappropriate, or violate any law or third-party rights;
3. 10.4.3. you will not misrepresent synthetic media as authentic human speech where disclosure is required by law or reasonably necessary to avoid deception; and
4. 10.4.4. you will comply with all disclosure, consent, labour, music industry, advertising, consumer protection, and AI transparency requirements applicable to your use.

10.5. Voice-Swap has no obligation to verify the ownership, validity, legality, consent, or scope of any Voice Rights, Content, User Voice Models, or Output, and relies entirely on your representations, warranties, and undertakings. Notwithstanding the foregoing, Voice-Swap may, in its sole discretion and where technically and commercially feasible, perform automated or third-party-assisted rights verification, including copyright or content identification checks (for example, through providers such as BMAT), in connection with Content submitted for model training or other use of the Services. Any such checks are provided for informational and risk mitigation purposes only, do not constitute verification, clearance, or approval of rights, and do not reduce or limit your responsibility to ensure that you have all necessary rights and permissions.

11. Prohibited Uses

11.1. You must not, and must not permit any third party to, use the Services or any Output to:

1. 11.1.1. impersonate, deceive, defraud, harass, exploit, or intimidate any person;
2. 11.1.2. generate or distribute harmful deepfakes, disinformation, or misleading synthetic media;
3. 11.1.3. infringe Voice Rights, intellectual property rights, privacy rights, or publicity rights;
4. 11.1.4. create unlawful, defamatory, threatening, hateful, discriminatory, exploitative, or abusive content;
5. 11.1.5. engage in fraud, phishing, social engineering, election interference, market manipulation, identity theft, or scams;
6. 11.1.6. create content that falsely suggests endorsement, affiliation, approval, or origin;
7. 11.1.7. bypass, disable, or interfere with trust and safety measures, moderation systems, watermarking, fingerprinting, access controls, or usage limits;
8. 11.1.8. reverse engineer, decompile, extract, replicate, or use the Services or Output to build a competing product, model, dataset, or benchmark, except where such restriction is prohibited by law;
9. 11.1.9. upload malware, malicious code, or material designed to impair or exfiltrate data;
10. 11.1.10. use the Services with protected health information or other regulated sensitive data where prohibited by policy or without a separate written agreement;
11. 11.1.11. use the Services in any manner that violates Applicable Law, the Prohibited Use Policy, or another person's rights.

11.2. We may publish and update a Prohibited Use Policy and related rules from time to time. Those policies are incorporated into these Terms.

12. Moderation, Enforcement & Reporting

12.1. We do not undertake to review all Content and have no general obligation to monitor user activity.

12.2. Notwithstanding the foregoing, Voice-Swap reserves the right, in its sole discretion and at any time, to monitor, review, screen, analyse, or investigate Content and use of the Services, with or without notice, for the purposes of operating, maintaining, securing, improving, and enforcing the Services and these Terms.

12.3. Without limitation, Voice-Swap may take any action it reasonably considers necessary or appropriate, including:

1. 12.3.1. removing, blocking, disabling, restricting, or refusing access to any Content or Output;
2. 12.3.2. suspending, limiting, or terminating access to Accounts, features, models, or Services;
3. 12.3.3. requiring identity verification, consent verification, rights documentation, or other evidence of compliance;
4. 12.3.4. applying watermarking, labelling, fingerprinting, tracing, or content identification technologies to Content or Output;
5. 12.3.5. conducting automated or third-party-assisted analysis, including copyright or content identification checks (for example, via providers such as BMAT), where technically and commercially feasible;
6. 12.3.6. investigating complaints, suspected misuse, fraud, rights violations, or breaches of these Terms; and
7. 12.3.7. reporting or disclosing information to rights holders, regulators, law enforcement authorities, courts, payment providers, or other third parties where permitted or required by Applicable Law.

12.4. Any monitoring, review, analysis, or enforcement activity undertaken by Voice-Swap is performed on a discretionary basis and does not create any obligation, duty of care, or liability on the part of Voice-Swap in respect of any Content, Output, User Voice Model, or user activity.

12.5. Voice-Swap may implement and enforce repeat infringer, repeat abuser, and trust and safety escalation policies, including the suspension or termination of Accounts associated with repeated or serious violations.

13. Singing Services (Voice-to-Voice)

13.1. Certain Services include singing voice-to-voice transformation and related functionality (the "Singing Services").

13.2. Access to Singing Services may be provided via subscription plans and/or Prepaid Credits ("Top-Up Credits"). Credit consumption rates vary depending on the features used. Without limitation, indicative credit usage includes:

1. 13.2.1. Stem separation: 3 Credits
2. 13.2.2. Voice conversion: 1 Credit
3. 13.2.3. VST usage: 3 Credits
4. 13.2.4. Download of output: 5 Credits
5. 13.2.5. Upload to third-party platforms (e.g. SoundCloud): 5 Credits
6. 13.2.6. Training a model: 40 Credits

13.3. Unless expressly stated otherwise in applicable plan terms or Supplemental Terms, use of Singing Services under standard subscription plans and use of Singing Services using Top-Up Credits is limited to non-commercial use only. Commercial use requires an appropriate licence or upgrade. For the avoidance of doubt, this differs from TTS Services, which may include commercial usage depending on the applicable licence tier.

13.4. Voices made available through the Services may be categorised as Session Singers, being voices made available under a standard commercial buyout licence permitting commercial use without additional voice-specific licensing (subject to these Terms and any applicable plan restrictions), or Featured Singers, for which additional licences may be required for commercial use.

13.5. You are solely responsible for ensuring that you have obtained all necessary licences and rights for your intended use of any voice, Output, or Content, including distinguishing between Session Singers and Featured Singers.

13.6. We may introduce, modify, or discontinue plans, pricing, usage limits, and voice categories at any time in accordance with these Terms.

14. Text-to-Speech (TTS) Services

14.1. Certain Services include text-to-speech generation and synthetic voice output ("TTS Services").

14.2. TTS Services are charged based on the number of characters processed. Character usage may be subject to tier limits, subscription allowances, or overage fees.

14.3. Unless otherwise expressly agreed in writing or extended via an additional licence or add-on, licences granted under the Corporate Internal, Public Organic, and standard Paid Media & Products tiers are limited to a maximum script length of two (2) pages (or up to 3600 characters) per licensed Output.

14.4. Except for the Paid Media & Products tier, which may be subject to defined licence terms including duration, territory, and media scope, licences granted under other tiers are perpetual subject to compliance with these Terms. Use of TTS Services is governed by the following licence tiers:

1. 14.4.1. Personal: This tier permits personal, private, non-commercial use only. Commercial use is not permitted. The licence is perpetual subject to compliance with these Terms.
2. 14.4.2. Corporate Internal: This tier permits internal business use only, including training, onboarding, internal tools, and internal communications. External distribution and commercial exploitation are not permitted. The licence is perpetual for internal use only.
3. 14.4.3. Public Organic: This tier permits public distribution without paid promotion, including organic social media, YouTube, podcasts, and similar channels. Limited commercial use is permitted where content is not distributed through paid media. The licence is perpetual.
4. 14.4.4. Paid Media & Products: This tier permits commercial use, including advertising, monetised content, AI products, applications, and commercial deployments. Such use may be subject to defined licence terms, including duration, territory, and media scope.

14.5. Additional licences may be required for:

1. 14.5.1. Broadcast (TV / OTT / CTV)
2. 14.5.2. Radio and cinema advertising
3. 14.5.3. Additional script versions
4. 14.5.4. Exclusivity rights

These may be subject to additional fees, time-limited usage rights, and geographic or media restrictions.

14.6. You must ensure that your use of TTS Services complies with:

1. 14.6.1. your selected licence tier;
2. 14.6.2. any purchased add-ons;
3. 14.6.3. applicable usage restrictions;
4. 14.6.4. all applicable laws.

14.7. Any use outside the permitted scope requires additional licensing.

14.8. Notwithstanding any limitation of liability set out in these Terms, any use:

1. 14.8.1. outside the scope of the applicable licence tier;
2. 14.8.2. in excess of the permitted script length or Output limitations; or
3. 14.8.3. in breach of the usage restrictions, add-on requirements, or applicable licensing terms,

shall constitute a material breach of these Terms and shall not be subject to any limitation or exclusion of liability, to the fullest extent permitted by Applicable Law.

15. Creator Licensing, Marketplace & Monetisation

15.1. If you participate as a Creator, additional Supplemental Terms may apply, including verification, onboarding, moderation, takedown, licensing scope, revenue share, and payout rules.

15.2. You may only make a voice, model, or likeness available for licensing if you hold all necessary rights to do so.

15.3. Any revenue share, royalty, payout, accounting, minimum threshold, reserve, chargeback, refund allocation, clawback, or tax treatment applicable to Creator monetisation will be governed by the relevant Supplemental Terms, rate cards, or commercial terms.

15.4. We may implement watermarking, fingerprinting, usage tracking, attribution, and abuse detection measures in connection with Creator content and licensed use.

16. Fees, Subscription & Payment

16.1. Certain Services require payment, whether by subscription, usage-based fees, seat-based pricing, revenue share, overage, one-off purchase, or other pricing models made available by Voice-Swap from time to time.

16.2. If you purchase a Recurring Subscription, it will automatically renew for successive billing periods unless cancelled prior to renewal in accordance with the applicable plan terms. You authorise Voice-Swap and its payment processors to store your payment method and to charge it for subscription fees, overages, applicable taxes, and any other amounts due in connection with your use of the Services.

16.3. Where your use of the Services includes usage entitlements in the form of credits ("Credits"), such Credits may be issued either as Subscription Credits or purchased separately on a one-off basis as Prepaid Credits, including any Top-Up Credits.

16.4. Subscription Credits are allocated to your Account at the start of each billing period. Subject to your subscription remaining active and in good standing, unused Subscription Credits may roll over into the following billing period. Notwithstanding the foregoing, each allocation of Subscription Credits will remain valid for a maximum of two (2) months from the date of allocation, after which such Credits will automatically expire and will not be reinstated.

16.5. Prepaid Credits (including any Top-Up Credits) are not tied to a Recurring Subscription and, except where prohibited by Applicable Law or otherwise expressly stated at the time of purchase or issuance, will remain valid for six (6) months from the date of purchase or issuance. Upon expiry, such Prepaid Credits will be automatically forfeited and will not be reinstated.

16.6. Credits have no monetary value and do not constitute property, stored value, e-money, or any financial instrument. Voice-Swap may determine, in its sole discretion, the rate at which Credits are consumed for different features, functionality, or Services, and such rates may be updated from time to time, with the applicable rates being those displayed in the Services at the time of use.

16.7. If your usage exceeds the Credits or usage limits included in your plan, Voice-Swap may charge overage fees, require you to upgrade your plan, restrict or throttle usage, suspend access to certain features, or apply other usage controls disclosed within the Services.

16.8. All fees are exclusive of VAT, sales tax, withholding tax, and similar taxes unless expressly stated otherwise.

16.9. If payment cannot be successfully collected, Voice-Swap may suspend or terminate your access to the Services, revoke discounts or promotional benefits, offset any amounts owed against amounts otherwise payable to you, or pursue any lawful collection methods available.

16.10. Voice-Swap may update pricing, usage rates, credit consumption rates, and plan features from time to time. The applicable rates and usage metrics will be those displayed within the Services at the time of use, unless otherwise agreed in writing.

16.11. Voice-Swap has no obligation to provide notice prior to the expiry of any Credits.

17. Cancellation, Withdrawal & Refunds

17.1. You may cancel a Recurring Subscription at any time. Unless otherwise required by Applicable Law or expressly stated in applicable plan terms, cancellation will take effect at the end of the current paid billing period.

17.2. If you are a Consumer purchasing directly from us in the United Kingdom or the European Economic Area, you may have a statutory right to withdraw from a digital services contract within fourteen (14) days of purchase. Where applicable, if you request immediate performance of the Services during that period, you acknowledge that your right to a full refund may be reduced or lost to the extent permitted by law.

17.3. Except where required by Applicable Law, expressly stated in plan terms, or agreed by us in writing, fees are non-refundable, partial billing periods are not refunded, and Credits are not redeemable for cash or any cash equivalent.

17.4. Where your subscription includes Subscription Credits, such Credits will remain available for use until the end of the current billing period in which cancellation takes effect. Upon expiry of that billing period, any unused Subscription Credits will automatically expire and will not be carried forward, reinstated, or refunded, notwithstanding any remaining validity period that might otherwise apply during an active subscription.

17.5. If you purchased the Services through a mobile application store or third-party provider, your billing, cancellation, and refund rights may be governed by the terms of that provider.

18. Service Changes, Suspension & Availability

18.1. We do not guarantee uninterrupted availability of the Services.

18.2. We may suspend or restrict all or part of the Services:

1. 18.2.1. for maintenance, repair, upgrades, or security reasons;
2. 18.2.2. where required by law or a regulator;
3. 18.2.3. where we reasonably suspect fraud, abuse, security risk, rights violations, or breach of these Terms;
4. 18.2.4. for non-payment; or
5. 18.2.5. where third-party dependencies fail or become unavailable.

18.3. If you are a Consumer and we make a change that materially adversely affects paid Services you purchased, you may have rights under mandatory law to terminate and receive a pro-rated refund for the unused period.

19. Privacy and Data Protection

19.1. Our processing of personal data is described in our Privacy Policy.

19.2. You are responsible for ensuring that your collection, upload, submission, and use of personal data and biometric, voice, or likeness-related information through the Services complies with Applicable Law.

19.3. Where applicable, our Data Processing Addendum may apply to our processing of personal data on behalf of Business Users.

19.4. Subject to Applicable Law, account settings, and any written agreement to the contrary, we may process Content and service usage information for support, analytics, security, abuse prevention, product development, benchmarking, and model improvement.

20. Intellectual Property Rights

20.1. The Services and all related intellectual property rights are owned by or licensed to Voice-Swap.

20.2. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services during the applicable term for your internal use or other permitted use under your plan.

20.3. Except as expressly permitted, you must not:

1. 20.3.1. copy, distribute, modify, create derivative works of, sell, lease, sublicense, or commercially exploit the Services;
2. 20.3.2. use automated means to scrape or harvest the Services except through authorised APIs;
3. 20.3.3. remove or alter proprietary notices; or
4. 20.3.4. use the Services, Content, or any Output to directly or indirectly train, fine-tune, benchmark, replicate, or develop any machine learning models, voice models, datasets, or competing systems, except where such restriction is prohibited by Applicable Law.

20.4. If you provide feedback, suggestions, ideas, or proposals relating to the Services, you grant us a worldwide, perpetual, irrevocable, royalty-free licence to use them without restriction or compensation.

21. Third-Party Services & Integrations

21.1. The Services may depend on, interoperate with, or include links to third-party services, models, hosting providers, payment processors, app stores, telecoms providers, or content sources. We are not responsible for third-party services or content, and your use of them may be subject to separate terms.

22. Business User Indemnity

22.1. If you are a Business User, you will indemnify, defend, and hold harmless Voice-Swap, its Affiliates, and their directors, officers, employees, contractors, and agents from and against all claims, liabilities, damages, losses, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

1. 22.1.1. your Content, User Voice Models, or Output;
2. 22.1.2. your breach of these Terms or Applicable Law;
3. 22.1.3. your infringement or alleged infringement of any third-party rights;
4. 22.1.4. your misuse of the Services; or
5. 22.1.5. any dispute between you and a Creator, rights holder, customer, talent, label, publisher, or end user connected to your use of the Services.

22.2. We may control the defence and settlement of any claim covered by this indemnity, and you will cooperate fully with us.

23. Disclaimers

23.1. If you are a Business User, the Services, Output, and all related content are provided "as is" and "as available" to the fullest extent permitted by law. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, satisfactory quality, quiet enjoyment, and non-infringement.

23.2. To the extent permitted by law, we do not warrant that:

1. 23.2.1. the Services or Output will be accurate, complete, lawful, reliable, current, secure, or error-free;
2. 23.2.2. Output will be unique or available for exclusive exploitation;
3. 23.2.3. the Services will be uninterrupted or free from harmful code; or
4. 23.2.4. the Services will meet your requirements or achieve any intended result.

23.3. You are responsible for reviewing and validating Output before use or reliance.

24. Limitations of Liability

24.1. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

24.2. If you are a Business User, to the fullest extent permitted by law:

1. 24.2.1. we are not liable for any indirect, incidental, consequential, punitive, exemplary, or special losses, or for loss of profits, revenue, savings, goodwill, data, contracts, or business opportunity; and
2. 24.2.2. our total aggregate liability arising out of or in connection with the Services and these Terms will not exceed the greater of: (a) £1,000; and (b) the total amounts paid by you to us for the Services in the 12 months preceding the event giving rise to the claim.

24.3. If you are a Consumer, we are responsible for losses you suffer caused by our breach of these Terms except to the extent that the loss is unforeseeable, caused by events outside our reasonable control, avoidable by your taking reasonable steps, or relates to business use.

25. Term & Termination

25.1. These Terms apply from the time you first access the Services and continue until terminated.

25.2. You may stop using the Services at any time and may close your Account through available account settings or by contacting us.

25.3. We may suspend or terminate your access immediately, with or without notice where reasonably necessary, if:

1. 25.3.1. you breach these Terms or the Prohibited Use Policy;
2. 25.3.2. we reasonably believe your use creates legal, regulatory, security, reputational, or rights-related risk;
3. 25.3.3. payment is overdue;
4. 25.3.4. you become subject to sanctions or export restrictions; or
5. 25.3.5. we discontinue the relevant Services.

25.4. Upon termination:

1. 25.4.1. your right to access and use the Services ceases immediately;
2. 25.4.2. we may delete or disable access to Content and account data in accordance with our retention practices;
3. 25.4.3. any unused Subscription Credits will expire in accordance with clause 17, and any Prepaid Credits will remain subject to their applicable validity period unless the Account is terminated for breach, fraud, or misuse, in which case such Credits may be forfeited.
4. 25.4.4. clauses intended to survive termination will survive.

26. Export Control & Sanctions

26.1. You must comply with all applicable export control, sanctions, and trade laws. You represent and warrant that you are not located in, organised in, ordinarily resident in, or using the Services for the benefit of any country, region, entity, or person subject to applicable sanctions or trade restrictions in a manner prohibited by law.

27. Resellers, Partners & Enterprise Ordering

27.1. If you purchase or access the Services through a reseller, distributor, marketplace, label partner, OEM partner, or enterprise order form, additional commercial terms may apply. Billing, cancellation, refunds, support levels, and service commitments may in those cases be governed partly by the relevant reseller or order documentation.

28. Mobile Applications & App Stores

28.1. If you access the Services through a mobile application downloaded from Apple's App Store, Google Play, or another app marketplace, your use may also be subject to that store's applicable terms and policies. The app store provider is not responsible for the Services and has no obligation to provide maintenance or support except as required under its own terms.

29. Governing Law & Jurisdiction

29.1. If you are a Business User, these Terms and any non-contractual disputes arising out of or in connection with them are governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction, except where we elect to seek injunctive or equitable relief in any competent jurisdiction.

29.2. If you are a Consumer resident in the UK or EEA, you may benefit from mandatory protections of the laws of your country of residence, and you may bring proceedings in the courts of your country of residence or the courts of England and Wales, as permitted by law.

30. Miscellaneous

30.1. These Terms, together with any applicable Supplemental Terms, constitute the entire agreement between you and us regarding the Services.

30.2. Our failure to enforce any provision is not a waiver of our right to do so later.

30.3. If any provision is held invalid or unenforceable, the remaining provisions will remain in full force.

30.4. You may not assign or transfer these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms as part of a merger, acquisition, corporate reorganisation, or sale of assets.

30.5. You agree that notices, disclosures, invoices, and other communications may be provided electronically.

30.6. Headings are for convenience only. References to "including" mean "including without limitation".

30.7. Contact details: Voice-Swap Limited, Help Centre.

31. Consumer Withdrawal Information (UK/EEA Direct Sales)

31.1. If you are a Consumer purchasing paid digital services directly from us, you may have a statutory 14-day cancellation right.

31.2. To exercise that right, contact us by email or post using the contact details above with a clear statement of your decision to cancel.

31.3. If you requested that Services begin during the cancellation period, you may be required to pay a proportionate amount for the Services supplied up to cancellation, to the extent permitted by law.

31.4. A model cancellation form can be provided in your checkout flow, order confirmation, or applicable Supplemental Terms.